Members and Customers Responsibilities
Landowner and Tenant Arrangements
The Bow River Gas Co-op Ltd. establishes contracts exclusively with landowners, making them fully responsible for the natural gas usage on their property. We do not engage in contracts or agreements with rental or lease tenants.
If you are a tenant and have concerns about your gas bill, please contact your landlord directly.
Important Note:
Landowners are ultimately accountable for all bills associated with their property, including any that fall into arrears, regardless of third-party arrangements.
Account Management
To ensure uninterrupted service, all members are required to maintain their gas accounts in good standing with Bow River Gas Co-op Ltd.
Point of Delivery and Customer Responsibilities
The point of delivery for natural gas is the outlet of the meter. Beyond this point, customers are responsible for:
- The repair, renewal, and maintenance of all consumer-side piping and equipment.
- Any costs associated with the installation, upkeep, or repair of secondary piping and equipment within their premises.
Liability and Risk
Customers assume full liability and responsibility for any issues related to secondary piping and equipment, from the point of delivery to all buildings on their property.
For detailed terms and conditions, please refer to your customer contract.