1. What is a Gas Co-op?

A Gas Co-op is a member-owned utility cooperative dedicated to serving its local community. Founded to provide reliable natural gas service to the rural areas of Alberta, Gas Co-ops address the challenges that larger private utility companies face in maintaining profitability in less densely populated regions.

2. The Birth of Gas Co-ops: A Brief History

In 1975, the Alberta government introduced the Rural Gas Act, a landmark legislation that provided government grants to rural communities. This support significantly lowered the costs associated with installing gas infrastructure, making it financially feasible for Gas Co-ops to extend their services to these areas.

3. How Are Gas Rates Set?

Gas rates are determined by three primary components:

  1. Cost of Gas: This represents the wholesale price that Gas Alberta charges to purchase natural gas from the open market.
  2. Distribution Fees: These fees cover the expenses of distributing natural gas through the co-op’s pipeline network. They include costs for operations, maintenance, administration, unaccounted-for gas loss, and contributions to the capital reserve fund. The Board of Directors typically sets these fees annually after approving the operational budget.
  3. Monthly Fixed Charge: A consistent monthly fee applied to all customers ensures a steady revenue stream for the co-op. Like distribution fees, the monthly fixed charge is reviewed and set each year by the Board of Directors.

4. Why Does the Cost of Gas Change Every Month?

Natural gas prices fluctuate due to various factors in the North American market, including:

  • Supply and Demand: Changes in availability and consumption rates.
  • Weather Conditions: Extreme weather can impact both supply chains and consumption needs.
  • Market Dynamics: Economic shifts and other market influences can lead to price variability.

These factors contribute to the monthly changes in the cost of natural gas.

5. How Do I Know If I Have a Gas Leak?

At Bow River Gas Co-op, we add an odorant called Mercaptan to natural gas, giving it a distinctive, sulfur-like smell. If you detect this odor:

  1. Immediately exit the building.
  2. Do not turn on or off any electrical switches, including lights.
  3. Call Bow River Gas Co-op for emergency assistance.

If the situation is not urgent, ventilate the area by opening windows and then contact us to schedule a service visit.

6. What Happens If My Gas Is Shut Off for Non-Payment?

If your gas service is disconnected due to non-payment:

  1. Settle all outstanding fees, including any termination and penalty charges.
  2. Pay the re-connection fees in full to reinstate your service.

Customers who experience recurring payment difficulties may be asked to provide a deposit to secure their account.

7. How Can I Pay My Monthly Gas Bill?

Bow River Gas Co-op offers several convenient payment options to suit your preferences:

  • Checks
  • Cash
  • Pre-authorized Debit
  • Online Payments through most major banks
  • e-Billing: Sign up to receive and pay your bills electronically, reducing paper usage and simplifying your payment process.

For more detailed information on billing options, please visit our Billing Info page.

8. What Should I Do If I Missed a Payment?

If you miss a payment or are unable to pay your bill on time:

  1. Contact Us immediately.
  2. We are committed to working with our members to find a suitable solution and help you avoid additional fees.

Additionally, consider enrolling in our e-Billing service to manage your payments more effectively and receive timely reminders.

Additional Resources

  • e-Billing: Manage your bills online, set up automatic payments, and access your billing history.
  • Billing Info: Detailed information on payment methods, billing cycles, and account management.